AXAPTA Resource Page

We are proud to introduce a new series of pages which are meant to provide a consolidated list of published documentation, sources of information, known issues, solutions as well as tips and tricks for troubleshooting specific support topics within Microsoft Dynamics AX.  This information is gathered together by our Microsoft Dynamics AX Support, Development, and Documentation teams and is the same information our Support Engineers utilize when troubleshooting issues.
Please make sure to view these pages to get the most relevant information as we will add content to them as we create or discover it.  You can also always find these pages within CustomerSource and PartnerSource easily by searching for 'resource page'.
The current Resource Pages we have available today on the community site are:
Resource Page for Enterprise Portal and Role Centers in Microsoft Dynamics AX 2009
Resource Page for Application Object Server (AOS) in Microsoft Dynamics AX 2009
Resource Page for Invoice Settlements/Discounts/Reversals in Microsoft Dynamics AX 2009
Resource Page for Workflow in Microsoft Dynamics AX 2009
Resource Page for SSRS and SSAS Integration in Microsoft Dynamics AX 2009
Resource Page for Upgrading to Microsoft Dynamics AX 2012
Resource Page for Inventory Costing in Microsoft Dynamics AX 2009
Resource Page for CRM Connector in Microsoft Dynamics AX 2012
Resource Page for Financials Management in Microsoft Dynamics AX 2012

Common Problem & Solutions in AX Upgrade

Common problems and solutions
 As you are testing the upgrade, you will likely run into issues that require either batch debugging or performance troubleshooting. The following articles and documentation can help with guidance on how to troubleshoot various issues.
Investigating Duplicate Errors during Upgrade Preprocessing
Upgrade Readiness Errors: Can any of these be ignored?
Debugging in Microsoft Dynamics AX 2012  

AXAPTA Upgrade Data Sheets

Microsoft Dynamics AX 2012 Data Upgrade Best Practices
How to Write Data Upgrade Scripts for Microsoft Dynamics AX 2012
Microsoft Dynamics AX 2012 Upgrade Guide
Microsoft Dynamics AX 2012 White Papers: Code Upgrade

Related AXAPTA / AX Blogs

Related blogs
Microsoft Dynamics AX Support
Microsoft Dynamics AX Solution Architecture
Upgrade information for Microsoft Dynamics AX on the Community Forums 

After you upgrade to AXAPTA

3. After you upgrade
Be aware of the following resources after you have upgraded to Microsoft Dynamics AX 2012.
   Resource
   Description
System administrator Help on TechNet
Describes how to set up and administer Microsoft Dynamics AX.
Microsoft training
Includes information about training that is available for your organization. This includes classroom training, online learning, onsite training, training materials, and training from your partner.
Hot topics
Note: This is secure content that is available on the CustomerSource website.
Includes critical Support information that is related to your installation. You can select to view hot topics that pertain only to Microsoft Dynamics AX.
Service packs and product releases
Note: This is secure content that is available on the CustomerSource website.
Lists the latest service packs and other product updates that have been released. You can select to view service packs that pertain only to Microsoft Dynamics AX.
Microsoft Dynamics AX Community
Includes links to community-related resources, such as forums and blogs, so that you can communicate with and learn from other Microsoft Dynamics AX users.

Upgrade Description AXAPTA

. Upgrade
Resource
Description
Microsoft Dynamics AX 2012 Upgrade Guide
Includes the downloadable version of the upgrade documentation on TechNet, so that you can more easily view and print the information.
Upgrade documentation on TechNet
Same as the information in the Upgrade Guide, but updated more frequently.
Includes the following sections:
Upgrade overview and preparation
Upgrade scenarios
Post-upgrade tasks
Upgrade checklist task reference
UpgradePreprocessing.chm
Provides complete documentation of the upgrade preprocessing parts of the Microsoft Dynamics AX 2012 upgrade process. This file is installed on the Microsoft Dynamics AX 4.0 or Microsoft Dynamics AX 2009 source system before the upgrade. The Microsoft Dynamics AX 2012 installation media provides this file in the DatabaseUpgrade folder. The procedural topics that are contained in this file make up part of the Microsoft Dynamics AX 2012 Upgrade Guide.
Data Upgrade Scripts for Microsoft Dynamics AX 2012
Provides documentation for the data upgrade scripts in the Microsoft layers that are implemented in Microsoft Dynamics AX 2012, such as the SYS and GLS layers. This file is installed on the Microsoft Dynamics AX 4.0 or Microsoft Dynamics AX 2009 source system before the upgrade.
The Help documentation for the data upgrade scripts is available on Microsoft’s MSDN website. You can click the link on the left. Or you can search MSDN for the phrase Data Upgrade Scripts for Microsoft Dynamics AX.
How to Write Data Upgrade Scripts for Microsoft Dynamics AX 2012
Describes how to create and run upgrade scripts.

Official Documents

Find the official docs

The resources listed here are grouped by administrator needs before, during, and after the upgrade process.

 

1. Prepare for upgrade

Review the following information before you upgrade to Microsoft Dynamics AX 2012, or if you are considering an upgrade.  

Resource	Description
Microsoft Dynamics AX 2012 Implementation Planning Guide	Includes deployment information and guidance to help you simplify the experience of implementing Microsoft Dynamics AX 2012.
What's New: Upgrade	Lists changes to the upgrade process since earlier releases of Microsoft Dynamics AX.
Microsoft Dynamics AX 2012 System Requirements	Lists the Microsoft Dynamics AX 2012 system requirements.
Release notes Note: This is secure content that is available on theCustomerSource website	Lists late-breaking issues with the Microsoft Dynamics AX 2012 release.
Resource page for Upgrading to Microsoft Dynamics AX 2012	Blog posts with news and other information about the upgrade process.

Upgrading to Microsoft Dynamics AXAPTA

Microsoft Dynamics AX 2012 R2 Help refresh includes new upgrade poster
This page provides a list of published documentation, known issues, solutions, and tips and tricks to help you import, export, or migrate data for Microsoft Dynamics AX 2012.
This page contains the following sections:
News
Find the official docs
Related blogs
Top downloads
Common problems and solutions
Still having trouble?
News
Microsoft Dynamics AX 2012 R3
Coming in spring 2014 ... stay tuned.

Microsoft Dynamics AX 2012 R2
In the Microsoft Dynamics AX 2012 Upgrade Guide, which provides end-to-end guidance for every stage of upgrade, we have arranged the content around upgrade scenarios that system administrators are likely to encounter. An advantage to using scenarios is the high-level view they afford. You’ll be able to see the big picture first, and then view the details through tables of linked tasks as you need them. The task topics can also be browsed alphabetically in a single reference section.The following scenarios are documented:
Upgrade Microsoft Dynamics AX 4.0 or AX 2009 to Microsoft Dynamics AX 2012 (all versions)
Perform in-place upgrade to Microsoft Dynamics AX 2012 R2
Perform in-place upgrade to Microsoft Dynamics AX 2012 Feature Pack
Upgrade a Retail system
Upgrade a country-specific system

The online upgrade documentation on TechNet, which is updated more frequently than the downloadable Upgrade Guide, now mirrors the same scenario-based structure.
Responding to your feedback about in-place upgrades (those between two different releases of Microsoft Dynamics AX 2012),  the team has developed best practices that include a recommended upgrade topology. A new process diagram (available for download and suitable for printout as a poster) depicts this recommended approach. We expect it to be an aid to both the planning and execution of upgrades. You can explore the poster right now at Microsoft Zoom.It by clicking the image below:

Microsoft Axapta Support Life Cycle

Export this table to a CSV file
Products Released Lifecycle Start Date Mainstream Support End Date Extended Support End Date Service Pack Support End Date Notes
Microsoft Dynamics AX 2009 8/14/2008 4/10/2018 10/12/2021 1/11/2011 Mainstream support for Microsoft Dynamics AX 2009 is extended as shown in order to provide all customers with the standard lifecycle transition timeline. Please see additional details here.
Microsoft Dynamics AX 2009 Service Pack 1 11/3/2008 Review Note Review Note Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first. For more information, please see the service pack policy here .
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The information on this page is subject to the Microsoft Policy Disclaimer and Change Notice. Return to this site periodically to review any such changes.

Microsoft Dynamics AXPATA Support Plan

Service Plans

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​​Microsoft stands by its customers at every stage of their lifecycle.

Your Microsoft Dynamics service plan is critical to your success – it gives you access to new version rights, updates, support resources, e-learning and much more. All of these benefits combined, help your organization maximize the value of your Microsoft Dynamics solution.​

​Service and Support Plan Options

Microsoft Dynamics Service Plans for On-Premise

Enhancement Plan Datasheet

Advantage Plan Datasheet

Advantage Plus Plan Datasheet

Service and Support Plan Comparison

Customer Benefits Quick Start Guide

Service Plan Value Presentation – Customer Ready ​

*For availability of each of the service offerings by product, please click here. ​​

​Microsoft Volume Licensing Software Assurance

Microsoft Software Assurance

Microsoft Dynamics Cloud Services Support

Subscription Support​

Enhanced Support

Professional Direct Support

Microsoft Dynamics Cloud Support Comparison Matrix

Premium Support Benefits Quick Start Guide

​Microsoft Dynamics Cloud Support Services - Customer Version​​

​Microsoft Services Premier Support

​​Premier Support ​​​

Additional Resources

​​Microsoft Dynamics Service Plan Policies​
​Renewal or Re-enrollment Calculator​​​​
News and Events

Microsoft Dynamics AX 2009 Mainstream Support Extended​

Learn How Other Customers Benefit

hummel International
Under the Business Ready Enhancement Plan for Microsoft Dynamics, hummel International can upgrade and enhance the solution whenever Microsoft releases new versions, fixes, or service packs, without incurring additional expenses.

Bianco Footwear
The company decided to maintain the value of its technology investment by signing up for the Business Ready Enhancement Plan for Microsoft Dynamics.

Bradshaw Group
Distributor Uses Business Ready Enhancement Plan to Increase Solution Benefits. The Bradshaw Group also signed up for the Business Ready Enhancement Plan for Microsoft Dynamics and accesses CustomerSource to help employees become proficient in working with the solution.

ShoreMaster
ShoreMaster draws heavily on CustomerSource, to which it gained access through the Business Ready Enhancement Plan for Microsoft Dynamics. CustomerSource helps ShoreMaster train employees by using the solution with great effectiveness and, in doing so, fine-tune Microsoft Dynamics AX closely to the company's changing business environment.

​National Technical Systems​​
CustomerSource, which is available through the company's participation in the Business Ready Enhancement Plan for Microsoft Dynamics, saves significant development costs and serves as an important employee enablement tool.​​​